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Billing FAQ

  • Why can't you charge my card for IMDbPro?
  • Former IMDbPro member with billing questions
  • Can I join IMDbPro without a card?

  • Why can't you charge my card for IMDbPro?

    A charge can be declined for a variety of reasons. Usually, the error message should provide a hint about the nature of the problem. If you're having trouble submitting your payment information, please review the following reasons your payment may have been declined:

    • A typo in the card number. Try entering your card number again.
    • If your card hasn't expired, verify that the expiration date matches your card.
    • Your name and billing address match the details on file with your bank.
    • Check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
    • The three-digit CVV/CVC security code normally found on your card is not supported. If the code is required by the issuing bank, payments may not process successfully.

    If the charge is declined, we recommend waiting a few minutes before trying again. Your card may have specific restrictions which cause the transaction to be declined. If you're still experiencing issues with the charge being declined, we recommend contacting your bank or card provider who can provide further details about the transaction charge.


    Former IMDbPro member with billing questions

    If you have trouble logging in, need help with the billing of an inactive IMDbPro membership, or have other billing questions, please visit the Contact Us page while logged into your IMDbPro account and select IMDbPro member questions > Billing/Payments > Other payment issues (if you are logged out of your IMDbPro account, please select IMDbPro member questions > Other IMDbPro member issues), then select "Email" and let us know how we can help.

    If you would like to renew your IMDbPro membership, please go to the login page and click Log in. Once you've logged into your account, click Renew Membership.

    For more information on how to get the most of your IMDbPro membership, please see our Pro Tips.



    Can I join IMDbPro without a card?

    All payments on IMDbPro are securely made through Amazon and your information is protected.  A credit or debit card is required to join IMDbPro for security reasons. A valid credit card allows us to verify a customer's identity and avoid multiple sign-ups for free trial memberships.

    If you cancel your membership at anytime during the free trial period, your credit card will not be charged. You'll still have access to IMDbPro for the duration of your free trial. If you decide to keep your IMDbPro membership, you will be automatically billed for the selected membership level at the end of your trial period.

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