Please note that responses from our Customer Service team may be delayed. Thanks for your patience.
If you tried to update your email on the Change Email page and you received an error message stating the "Email address is already registered to another account", it means that we already have an account listed under that email address.
The most common explanation is that you registered twice for our site. You may have created the second account by mistake or signed in with a different provider (i.e. Facebook, Google, Amazon) which created a second account.
If you have two accounts, and would like to use the preferred email on your first account, please take the following steps:
1. Please first logout
2. Then you can login using your preferred email.
3. If you don't remember the password, you can reset it by going to our Forgotten Password page. Remember to enter your new/current valid email address.
5. Once you've deleted the second account, you can login using the email for the first account.
6. Once logged in, you can update your email Change Email page. It should now work, since you delete the second account and freed up the email.