When a submitted update doesn't show up within the normal time-frame, this usually means that we have not been able to verify it; in this situation, the best way to ensure that it is accepted is to supply additional supporting evidence. Typically/ideally this consists of a screen grab/capture showing the person's name and credit as it appears in the main or end titles of the film or show.
Other verification may include proof of employment (pay stubs or receipts, call sheets, contracts) showing that the person worked on the production, or mentions of the person's role on the production in media articles from reputable third party sources etc.
Here are the steps:
Upload these screen-grabs or data somewhere on the Web where we can access it and make a note of the links/URLs pointing to it. Please note that the information must be publicly accessible on the web, so do not upload anything you are not comfortable sharing
Find your original submission in your update history at Update History
Verify that all the data is still valid. If you need to update/amend the information, you can do so and resubmit the entry.
Make a note of the update reference number (it's the number composed of three groups of 6 digits separated by dashes, i.e. 160227-090001-134000)
Fill in the form with all the information (the update reference number and all the URLs pointing to the additional verification for that submission). At least one link is mandatory. If you have more than three, use the 'comment' field to add them.
Enter any additional information, comment or feedback in the 'comment' field. The more data/evidence you supply, the better.
Submit the form.